The Dispatch Department is the communications hub for the Transportation department. Dispatch is the link among our 200+ school buses, schools, parents, emergency & first responders and the district office. This department handles route coverage when absences occur, dispatches emergency response personnel, and coordinates the daily safe transportation of the students of Manatee County. Dispatch responds to school bus operator radio calls, which can range from a request for general information to reporting an emergency situation that requires Police, Fire or other emergency personnel response. They receive and respond to the incoming telephone calls from drivers, parents, students and school officials.
So they may assist you as quickly as possible, please have the following information ready when you call:
1. Name of Student
2. Name of School
3. Bus or Route #
4. Location of the pick-up / drop-off stop
When Dispatch is notified to a bus running 15-minutes or later for any reason, a ConnectED message is sent out with relevant information.
Bus Changes – Bus changes occur for various reasons each day and while the department strives to communicate that information out effectively and efficiently, it isn’t always possible due to last minute changes due to breakdowns, accidents, etc…
There are four methods to check for daily bus changes:
1. Download the MySDMC web app for your smart phone and under Departments subscribe to “Bus Changes”.
2. Visit the District website here.
3. Follow us on Twitter: @mcsdschoolbus
4. Follow us on Facebook: MCSD School Bus
ConnectED Messages – The District utilizes this system to send out automated messages on a variety of school district-related matters. In order to receive these messages your contact information must be updated and kept accurate with your child’s school. The Transportation Department is unable to update parent or student contact information; that must be handled through their registered school.